GENERAL POLICY AND TERMS AND CONDITIONS OF CONTRACTING

INTRODUCTION AND COMPANY DETAILS:

Holder: SHEEDO PAPER, S.L.
Registered Office: Calle Fernando Diaz de Mendoza 54. Posterior. 28019. Madrid (Spain).
CIF (Tax ID): B87922936
Commercial Registry: Registered in the Commercial Registry of Madrid, entry 17088195.
Telephone: +34 919 93 08 93
E-mail: hello@sheedostudio.com

1. SHIPPING POLICY

Shipping Methods

Orders placed through sheedostudio.com are shipped using transport companies selected by Sheedo, primarily Correos Express for shipments up to 30 kg and DB Schenker for higher volume shipments.

Collection of merchandise by the customer’s own means is not permitted.

Shipping costs are displayed during the checkout process or in the quote sent prior to confirming and finalizing the order.

Delivery Times

Estimated delivery times are:

Spain: between 24-48 business hours.
International shipments: between 48 and 72 business hours.

These timeframes are indicative and may vary depending on the destination, availability of logistics services, and other circumstances beyond Sheedo Studio’s control.

Delivery times may be affected by external causes such as strikes, weather conditions, road closures, customs checks, saturation of logistics services, or other force majeure situations, without generating any liability for Sheedo Studio.

Delivery Address

The customer must provide a complete and correct delivery address, as well as a contact telephone number and the recipient’s name when it differs from the billing name.

If no alternative shipping address is indicated, it will be understood that the billing address is also the delivery address.

Customer Liability

Sheedo shall not be held liable for delays or incidents resulting from incorrect or incomplete shipping data, or from the absence of the recipient at the time of delivery.

Any potential expenses, taxes, or customs duties that may be generated shall be borne by the customer. It is the customer’s responsibility to inform themselves in advance about such costs.

For international shipments, the customer shall be responsible for providing all documentation or information that may be required by the customs authorities of the destination country. Any taxes, duties, or expenses derived from importation shall be borne by the customer, unless expressly indicated otherwise.

Transport Incidents

In the event of an incident during transport, the customer must contact the corresponding courier company. Sheedo will provide all necessary information for tracking and managing the shipment.

If the merchandise is lost or damaged during transport, Sheedo will assume the corresponding responsibility and may choose to:

Replace or substitute the affected products in the shortest possible timeframe.
Refund the amount corresponding to the lost or damaged merchandise.

2. RETURN POLICY

Customised Products and Right of Withdrawal

The products marketed by Sheedo Studio are custom-made according to the specifications indicated by each customer.

For this reason, once the final artwork (AAFF) has been approved and the order confirmed, no cancellations or returns will be accepted due to a change of mind, error in product choice, or any other cause not attributable to Sheedo Studio.

This limitation shall not affect the legal rights corresponding to the customer in the event of defective products, manufacturing errors, or non-compliance with the contracted conditions.

Defective Products

If the customer detects a defect in the products received, they must report it in writing to Sheedo Studio within a maximum period of 10 calendar days from receipt of the order, attaching photographs that allow for the evaluation of the incident.

Sheedo Studio will analyze the claim and respond within a maximum period of 5 business days.

If it is confirmed that the product has a defect attributable to production, Sheedo Studio will determine the most appropriate solution based on the nature of the incident, and may choose one of the following measures:

Total or partial replacement of the affected products at no additional cost.
Priority reprinting/reproduction of the order or the affected part.
Issuance of a voucher or discount for future orders.
Total or partial refund of the corresponding amount, where applicable in accordance with current regulations.

The adopted solution will seek to restore product conformity as quickly and reasonably as possible for both parties.

3. PRODUCTION AND ORDER CONDITIONS

Commencement of Production

Production lead times will begin to count once the following requirements have been met simultaneously:

Approval of final artwork (AAFF).
Confirmation of payment for the order.

Payment will be considered confirmed when Sheedo Studio receives the amount in its bank account or an official bank receipt. Payments made by credit/debit card will be considered confirmed immediately.

If approval of the final artwork and confirmation of payment are received before 12:00 PM, that same day will be considered the first day of production. Otherwise, the period will begin to count on the following business day.

Production Times

Standard production: between 0 and 7 business days.

Times may vary depending on the product, customization, and quantity requested. For large volume orders, Sheedo Studio will inform the customer in advance of any modification to the scheduled timelines.

Minimum Quantities

The minimum production quantity is 25 units, unless expressly indicated otherwise in the product sheet or corresponding quote.

Quotes and Prices

Quotes issued by Sheedo Studio will be valid for 30 calendar days from their date of issue.

After this period, Sheedo Studio reserves the right to modify prices, conditions, and rates.

Prices shown on the website or reflected in a quote will be considered definitive once the customer confirms the corresponding order.

4. Data Protection and Contracting Conditions

These General Conditions regulate the commercial relationship between Sheedo Paper S.L. and users who purchase products through sheedostudio.com.

Sheedo Paper S.L. may modify these conditions when necessary for legal, technical, or commercial reasons. The applicable conditions will be those in force at the time the order is placed.

For certain services or products, specific conditions may exist that complement or replace these general conditions in whole or in part.

Access to and use of the website, as well as placing orders, implies the express acceptance of these conditions by the user, who declares to be of legal age and to possess sufficient legal capacity to enter into contracts.

Purchasing Process

Orders may be placed through the Sheedo Studio online store or via email and website forms.

Once the online purchase process is completed, the customer will receive a confirmation email. If after 24 hours this confirmation has not been received, the customer must contact Sheedo Studio at hello@sheedostudio.com.

The website content is available in Spanish, English, and French.

Data Protection

The processing of personal data will be carried out in accordance with the General Data Protection Regulation (GDPR), Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, and other applicable regulations.

Information regarding the processing of personal data can be viewed in the Privacy Policy published on the website.

5. Products, Customization, and Characteristics

The characteristics, technical specifications, materials, finishes, formats, and customization options of the products are detailed in the product sheets and catalogs published by Sheedo Studio.

Unless expressly stated otherwise, quotes will include the customization requested by the customer.

Products will be properly packaged to ensure correct protection during transport.

Modifications requested by the customer regarding formats, materials, or types of seeds may imply changes in the price, production lead times, or initially quoted conditions.

6. Payment Policy

All orders must be paid in full in advance to begin production.

Payments made by credit/debit card will be considered confirmed immediately.

In the case of payment by bank transfer, the customer can expedite validation by sending proof of payment to hello@sheedostudio.com. In any case, the payment will be definitively confirmed when the amount is received in Sheedo Studio’s bank account.

7. VAT and Billing

All prices shown on the website or included in quotes are understood to be exclusive of applicable taxes at any given time.

Unless expressly indicated otherwise, the current VAT rate will be applied in accordance with Spanish tax regulations.

The customer may request the correction of their billing details before the final invoice is issued.

8. Warranties

Sheedo Studio guarantees the quality and functionality of its products in accordance with the characteristics described in each product sheet.

For products whose functionality depends on seed germination, the customer must report any incident following the procedure established for defective products.

When necessary to verify the incident, Sheedo Studio may request samples of the affected product. The shipping costs of said samples will initially be assumed by the customer and will be evaluated once the incident has been analyzed.

9. Liability and Limitations

Sheedo Studio will make available to the customer all necessary information for the correct use, storage, and preservation of its products.

The company shall not be held liable for defects, deterioration, or incidents resulting from:

Inappropriate use of the product.
Incorrect storage.
Failure to follow the instructions provided.
Errors contained in the files or designs provided by the customer.
Errors expressly approved by the customer in the final artwork (AAFF).

Before starting production, the customer will receive the final artwork for review and approval. Once approved, it will be understood that the customer has validated the design, texts, images, colors, and other visible elements included in the order.

In the event that a new production run is required due to errors present in the files provided or approved by the customer, the resulting costs shall be borne by the customer.

10. Industrial and Intellectual Property

The Sheedo Studio brand, its designs, contents, logos, graphic elements, images, and other protected assets are the property of Sheedo Paper S.L. or their legitimate owners.

Their reproduction, distribution, transformation, or use without the express authorization of their owners is strictly prohibited.

11. Force Majeure

Sheedo Studio shall not be liable for delays or defaults resulting from circumstances beyond its reasonable control, including, but not limited to, strikes, logistics incidents, weather phenomena, administrative restrictions, labor disputes, or situations of force majeure.

These circumstances shall not exempt the customer from payment obligations arising from already confirmed orders.

Sheedo Studio may cancel or suspend orders when there are justified causes that prevent their correct execution, proceeding where appropriate in accordance with applicable regulations.